Help with Moeve petrol stations

You can manage your invoices via the ‘Invoices and Usage’ section or activate e-invoicing if your details have been validated. You can also view your digital receipt if you are a Moeve gow customer. If you need a specific invoice for a transaction carried out at a petrol station, check the options available in the members’ area or contact Customer Services. At the petrol station itself, once you have finished refuelling, you can request an invoice at the payment point. If the station is self-service with payment at the pump, the pump will give you the option to obtain an invoice for the refuelling transaction.

You can contact Moeve Customer Services via the Help Centre, by telephone on 900 100 269, by email or via live chat. Please state the station, date, approximate time, transaction amount and any other details that may help to identify the issue. 

If you notice a duplicate or incorrect charge, please contact Moeve Customer Services and provide all the details of the transaction: station, date, time, amount, payment method and bank statement or receipt, if you have one. If the charge was made by bank card, you can also contact your bank to check the status of the transaction.

Club Moeve gow allows you to build up a balance by verifying your identity when carrying out transactions at Moeve stations – for example, via the app, using the QR code or by providing your identification details at the ticket office. To redeem your balance, you must verify your identity via the Moeve app. You can check your balance and transaction history via the members’ area or the app.

You can use the ‘Near you’ search function to filter or view stations that are open 24 hours a day. You can also use your current location to find available Moeve stations near you.

The services available at night may vary depending on the service station. At some 24-hour service stations, refuelling, self-service payment at the pump or certain automated services may be available. We recommend that you check the service station’s details before setting off.

At petrol stations with automated or self-service facilities, you can pay directly at the pump, using a card only. The availability of this service varies from station to station.

If you have an issue outside normal opening hours, please contact Moeve Customer Services on 900 100 269, available 24 hours a day. In the event of an emergency, please call the emergency number: 900 33 77 33.

You can contact Moeve Customer Services on 900 100 269. 

The car wash subscription can be taken out via the Moeve gow app, which allows you to wash your vehicle once a day at participating stations. You may cancel your subscription at any time via the app, although you will continue to have access to the subscription service until the end of the current subscription period. Once you have cancelled your subscription, you will no longer be charged the subscription fee.

If you are a Moeve gow customer, you can check the options for digital tickets, e-invoices or the members’ area. If you need a specific invoice for a car wash, please contact Customer Services or ask for information at the station where you carried out the service.

Some stations provide water and air for inflating tyres. For further information, please visit https://www.moeve.es/es/blog/como-hinchar-ruedas-coche.

You can check the services available at each station via Near you.

If the station has an Amazon Locker, collection is carried out in accordance with the instructions provided by Amazon for that order and locker. 

You can ask for information at the station where you made your purchase or contact Moeve Customer Services on 900 100 269. If you are a Moeve gow customer, please also check the digital ticket or reserved area options available for your journeys.

We recommend that you ask for the receipt at the shop itself or contact Customer Services with the transaction details.

You can leave your feedback via the channels listed on the station’s details page, once the reviews feature has been enabled, or contact Moeve Customer Services to report your comments or any issues.

Truck Village sites offer 24/7 security, fenced-off premises, physical security patrols, access control, number plate registration, CCTV with continuous recording and perimeter lighting. At other rest areas or car parks, the level of security may vary.

You can check the ‘Near You’ section to see the services available at each station or Truck Village. Truck Villages offer services such as showers, a launderette, Wi-Fi, food and drink, shops and 24/7 security.

Please contact Moeve Customer Services on 900 100 269, stating the station or service area, the date, the time and a description of the incident. If it is an emergency, please call the emergency number 900 33 77 33.

Moeve’s Truck Villages may include a launderette, car wash facilities, free Wi-Fi, showers, catering, a shop and 24/7 security. They also offer services designed to ensure drivers can rest and relax. 

Some Truck Village stations and facilities are designed for lorries and hauliers, offering parking, showers, a launderette, catering, Wi-Fi and services for heavy goods vehicles. Availability depends on the location.

Wi-Fi availability varies from station to station. Some Moeve stations offer wireless connectivity as part of their services, but availability, the network name and the password may vary. To connect, please check directly at the station to find out which network is available and ask staff for the password.

Here are the details of the laundry service at Truck Village. To find out where the facilities are, you can check the Truck Village locations in ‘Near You’. 

Some Moeve petrol stations have automated stations and self-service payment at OPT pumps. This service allows you to refuel using the payment methods available at the pump itself. Availability and operation may vary depending on the station. You can find petrol stations offering this service using the ‘Near you’ filters. 

Payment methods may vary depending on the station. At stations with self-service payment terminals, accepted payment methods include Visa, Mastercard and certain Moeve Pro or Mastercard Moeve Gow cards. 

You can check the ‘Near you’ section and look at each petrol station’s details to see if the ‘Autopago’ service is available at OPT pumps or at automated stations.

If you are a registered customer, you can view the options for digital tickets, e-invoices or the members’ area. If you need help with a ticket or self-service payment receipt, please contact Customer Services, stating the station, date, time, amount and payment method.

Please contact Moeve Customer Services and provide the details of the transaction: station, date, time, amount, payment method and bank statement, if you have one. If the payment was made by bank card, you can also contact your bank to check the status of the transaction.

You can check the ‘Near You’ section to see the 49 EESS branches currently equipped with cash machines. These are multi-platform cash machines where you can carry out transactions with any bank.

It is best to contact the card issuer or the organisation responsible for the cash machine, and also to inform the station staff if you need assistance at that time.

Moeve’s Truck Village program offers facilities designed with the rest and comfort of professional drivers in mind, with services such as secure parking, a launderette, car washes, free Wi-Fi, showers, catering, shops and 24/7 security, depending on the location.

Truck Village program offers 24/7 security, fenced-off premises, physical security patrols, access control, number plate registration, CCTV with continuous recording and perimeter lighting. It also holds SSTPA certification.

Booking your place is very straightforward. Take a look at our step-by-step guide to find out the full process and secure your place in just a few minutes.

You can find parkings in the Truck Village program via ‘Near you’, by searching by location or route. Moeve displays a list of available car parks and details of their locations and facilities.