Billing and consumption

To sign up for electronic billing, you must have a validated CIF/NIF.

If you didn’t validate it during registration, you can do so by going to My Account >> My Profile and clicking the VALIDATE NOW button.

The screen will ask for two pieces of information: Invoice number and Amount.
*You must have an invoice from the last 3 months.

If your CIF/NIF is validated, you can sign up for electronic billing from Top menu INVOICES – on the page shown, select Your Electronic Invoices, where the businesses you have relations with will appear.

To sign up for electronic billing, you must have a validated CIF/NIF.

If you didn’t validate it during registration, you can do so by going to My Account >> My Profile and clicking the VALIDATE NOW button.

The screen will ask for two pieces of information: Invoice number and Amount.
*You must have an invoice from the last 3 months.

If your CIF/NIF is validated, you can sign up for electronic billing from Top menu INVOICES – on the page shown, select Your Electronic Invoices, where the businesses you have relations with will appear.

You can add new CIF/NIFs by following the same steps to sign up for electronic billing.

The option to add a new CIF/NIF is available in these locations:

1. My Account > Add CIF/NIF
2. In the NIF selector > Add CIF/NIF

If you are a Moeve Pro customer, to sign up for electronic billing you must do so from the Moeve Pro Members area.

To access the Members area, follow these steps:

1. Go to the Members area of the portal www.moeve.es.
2. Go to MANAGEMENT >> MOEVE PRO MANAGEMENT >> MOEVE PRO.
3. Click the MOEVE PRO MEMBERS AREA button to enter the Moeve Pro Members area.
4. Inside the Moeve Pro Members area, go to Contracts. Within this section, select your contract from the Contract Number selector and access IDENTIFICATION DATA.
5. In this section, you will find ELECTRONIC BILLING DATA. This is where you can sign up for electronic billing. You can also unsubscribe from electronic billing here.

*This registration is per contract. If you have more than one contract, you must select them one by one to enroll all in electronic billing.

If you are a customer, go to www.moeve.es.

Once you are in your Members area, access your invoices through the Top menu INVOICES – on the page shown, you will see selection criteria to view invoices and a list of invoices with default criteria.

Check that you are signed up for electronic billing. If you are already registered, invoices will be loaded under MANAGEMENT >> INVOICES at the beginning of the month, and this period may be extended by a few days.

Log in to your Members area, and in the top menu select CUSTOMER SERVICE, where you can open a case under NEW CASE and explain your inquiry.

If you are a Moeve customer, go to www.moeve.es.

Once you are in your Members area, access your bills through the Top menu BILLS – on the page shown, you will see selection criteria to view bills and a list of bills with default criteria.

You can view your bills, see the details of each, and download them to save or print. The duplicate is always available; the original is only available if you are signed up for electronic billing.

Access the Members area on www.moeve.es and select MY ACCOUNT from the menu, where you can update your Addresses information.

If you are an individual or professional customer, your refueling usage will be updated on Mondays in your Members area on www.moeve.es under MY USAGE.

Gas and electricity usage will be available at the end of each month.

Log in to your Members area, and in the top menu select CUSTOMER SERVICE, where you can open a case under NEW CASE and explain your inquiry.

If you are a residential customer, visit MY USAGE at www.moeve.es/en. You can view your fuel purchases in liters or euros by selecting € or LITERS in the box located at the top right of the graph.

1. If you are a Moeve Gow customer and have no other relationship with Moeve, you do not need to validate your NIF/CIF.

2. For all other customers (except Moeve Pro clients), validating your NIF/CIF is required to sign up for electronic billing.

If you didn’t validate it during registration, you can do so by going to My Account >> My Profile and clicking the VALIDATE NOW button. The screen will ask for two pieces of information: Invoice number and Amount.
*You must have an invoice from the last 3 months.

At Moeve, we aim to be transparent with our customers and want to keep you informed about updates on your bill. Therefore, we inform you that:

Electricity access tolls are part of the electricity price and are intended to cover various regulated costs in the electricity sector. These include, among others, the cost of network activities (transport and distribution of electricity) and production from renewable energy sources, cogeneration, and waste with a premium regime.

In 2013, the regulations stated that if these electricity activities were subject to regional taxes, a territorial supplement would be added to the access toll for consumers in that Autonomous Community. However, this supplement was never approved by the government.
Following the Supreme Court rulings resulting from appeals filed by companies operating in the electricity sector, the Minister for the Ecological Transition approved a ministerial order establishing the territorial supplements for your Autonomous Community, which will be applied in upcoming bills based on your consumption in 2013.

Therefore, MOEVE COMMERCIAL, S.A.U. (MOEVE) will proceed to regularize the amounts resulting from the application of the territorial supplement for your Autonomous Community.
This adjustment will appear on your bill and will be identified with the concept «Territorial supplement for regional taxes of the Autonomous Community of Andalusia for the year 2013».

At Moeve Group, we are updating our procedures to enhance the security of financial transactions with our customers and suppliers (both receiving and making payments).

This change is intended to be long-term; however, it is possible that similar changes may be needed in the future.

The change takes effect once the communication has been received; there is no deadline, but it is necessary for the customer to follow the new instructions.

Our previous bank account will remain operational for some time, so transfers will continue to be received without issues. However, we recommend making the change as soon as possible, as the old account will not remain active permanently.

No, the customer simply needs to update the bank account details.

Through the same email address from which the initial communication was received.

This change will not incur any cost for you.