We answer all your questions

It depends on the vehicle's model and the charging type (DC or AC).
For DC charging or fast charging, there are two types of plugs:

- CCS Combo, the most common in electric vehicles. It supports power ratings of up to 400kW. This is what we offer at Cepsa's charge points as they are used for ultra-fast charging at our stations.
- CHAdeMO, less common, usually in Japanese-sourced vehicles. It is used for a maximum load of up to 100kW.

For charging on AC or semi-fast and slow, the plugs are:

- Type 1, which can handle maximum power of 7.4kW.
- Type 2 or Mennekes, which is used for power of up to 22kW in homes and up to 43kW in public network charge points.

At Cepsa, we offer you several ways to charge:

1. Through Moeve App (download the app and follow the steps to start charging here)
2. By payment with a bank card at the charger itself
3. With your RFID card
4. If you are a professional, you can do it through your STARRESSA app or RFID card

At Moeve, we offer you several payment methods:

- Register your bank card in your Moeve app profile (download the app and follow the steps to start charging)
- Direct payment with bank card from the POS at the charging station
- Use your RFID card
- If you are a professional, you can do it through your STARRESSA RFID app or card

Don't worry. Although it's not common. It can sometimes happen. Most of the times it's about small details that have a very easy solution:

1. Check that your car is turned off. Sometimes the system's interpretation is that it cannot start the charge until it is completely turned off. Turn it off and perform the process again to begin the charge.
2. Check that the car doors are closed. Sometimes, if there is an open door, the car considers it to be turned on and does not allow it to charge.
3. Perhaps you have had the car connected for longer than usual without starting the charge. Unplug, wait about 5 seconds, and try again.
4. If, after trying the above, you still can't start the charge or if you need further assistance, call us.

The charging time depends on your car's battery capacity, the charger's power, and the power your car can receive.
It is important to know that most cars can accept high levels of power charging until the battery is 80% full. From that moment on, the charge curve decreases and the time increases. And from 80% to 100%, the waiting time will be longer. This is a mechanism used to care for your battery.
If you want to know how long it will take to charge your battery each time you charge, you can check your vehicle's screen, where it usually displays the estimated time for your battery to fill up, taking into account the power it is receiving.

We want to provide you with all the tools to locate the ultra-fast chargers in the Moeve network and the interconnected ones with our partners.

1. With the Moeve App. Access by clicking on the "icon" of the "charger" and discover the available points and powers. If you want, you can use the different filters and find the one that best suits your preferences
2. On the Near You map: link
3. On the maps of our partners we have interoperability with (Ionity, Endesa X Way, Zunder, Electromaps, Porsche)

Interoperability is the ability to make different operators' charge points compatible and accessible through the same application or with the same RFID card from an operator.

Interoperability means we can simplify the charging process and makes it easier for the user to access a variety of charge points with just one application. At Moeve, under the fast and ultra-fast charging points agreements we have signed, we offer access to more than 6,000 fast and ultra-fast charging points from our partners' network such as Ionity, Endesa X Way, Zunder, and Porsche through our moeve App or with our RFID card.

Moeve has a single rate for ultra-fast charging: €0.60/kWh
We don't want to concern you with price variations according to schedules. For this reason, and so you can benefit from our rates, we offer benefits to all our customers who charge through the Moeve gow Club.
Get 2cts/€ of balance in your Moeve App profile for every kWh you charge through the App and spend it as you wish at our Service Stations!

There are 2 main differences between charging in AC (alternating current) and DC (direct current): the power of the charge and the duration of your charging session.
- AC charging: This means low charging power, which leads to longer charging times.
- DC loading: This means high charging power, and the charge times are shorter.
At Moeve, we are working on developing a public DC charging network, as our goal is to offer ultra-fast charging on the main corridors of the Peninsula, every 200km.